Community Forum

Change Move Date

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Change Move Date

I am moving to a new address and have a transfer of service scheduled with Xfinity for this Friday, 5/1.  I am hoping to get a better understanding of when exactly the service will stop at my old apartment and begin and the new one.   If I will lose access at the old apartment on 5/1 then I will need to update the move date to 5/2.  I am working from home due to COVID-19 and need to ensure internet coverage for the full day 5/1 at my current address.  

 

I have tried calling multiple times but cannot connect to an actual service rep and cannot find anywhere to make the update online. 

 

Thank you in advance for your help. 

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Re: Change Move Date

Update: I was finally able to reach an agent on the phone and get this resolved.