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Cannot upgrade or manage my plan

New Poster

Cannot upgrade or manage my plan

I cannot update or manage my plan online. When I try to upgrade/manage/view my plan online, I get the following message: We're sorry, it looks like you'll need some help completing your order. Contact us at 1-877-680-7173. I don't want to do it by phone. I want to do it online.

Expert

Re: Cannot upgrade or manage my plan

Depending on your services you may not be able to manage your account online. An employee here would be happy to help you if you like though. Just tell them what you want and they will send you a message with available options.

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Cannot upgrade or manage my plan

Hello, I can look further at your account and see if there are any promotions available. Can you verify your account information for me? To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with the account? To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Cannot upgrade or manage my plan

I am having the same problem. Am far happier if I can just manage my service online as offered.