Community Forum

Cannot upgrade or change my plan online

Regular Visitor

Cannot upgrade or change my plan online

I cannot update or change my plan online. Everytime I try, it takes me to a page and displays:

 

We're sorry, it looks like you'll need some help completing your order.

Please call us at 1-877-680-7173 and we can help.

 

Thanks

Tom

Expert

Re: Cannot upgrade or change my plan online

Depending on your services, you may not be able to make changes online. Smiley Sad

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Cannot upgrade or change my plan online

I can certainly check and see what we have to offer, can you verify your account with me? To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.