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Cannot support high speed data customers without a video subscription

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Cannot support high speed data customers without a video subscription

Several contacts to customer service no one can resolve credentialling issue. Out of nowhere all TVs stopped working with same message about high speed internet and no video subscription. There are no changes to instant tv subscription. Any advice to pointing customer service to the right issue to resolve some type of mistaken credentialling?
Expert

Re: Cannot support high speed data customers without a video subscription


@Dthbfdjklgrhjbk wrote:
Several contacts to customer service no one can resolve credentialling issue. Out of nowhere all TVs stopped working with same message about high speed internet and no video subscription. There are no changes to instant tv subscription. Any advice to pointing customer service to the right issue to resolve some type of mistaken credentialling?

hi, did you have or do you still have X1 set top boxes in use inside your home?



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Regular Visitor

Re: Cannot support high speed data customers without a video subscription

I’m experiencing the same issue with my Roku 3.
Regular Visitor

Re: Cannot support high speed data customers without a video subscription

I currently have an X1 box in my living room
Expert

Re: Cannot support high speed data customers without a video subscription


@HiImPete wrote:
I currently have an X1 box in my living room

does the stream tv app work on one of your smart devices (apple/android?



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We ask that you post publicly so people with similar questions may benefit from the conversation.
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