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Cannot manage plan online

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Cannot manage plan online

I received an invitation to "upgrade" in the mail a couple days ago. So, I decided to go online and look over my account to see if the "upgrade" was worth it. Every time I click "manage plan" I get a message telling me to call the 1-877 number. This despite the fact that the computer answering service tells me to go online to manage my account as does a statement at the top of my bill! 


I consider this unbelievable for a tech company. When I did call today, I got bounced back and forth between 4 different "agents" until finally being disconnected. I even tried to contact Xfinity through Facebook message, but to no avail. 


Unless something changes, I'm planning to switch back to DirecTV. 

Official Employee

Re: Cannot manage plan online

Hi pastorrob7, apologies for your experiences. I can assist going over current promotions and review the promotion you received in the mail. Can you please send me a private message with your account information (name on account, address and account number).


Thank you