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Cannot manage plan online

New Poster

Cannot manage plan online

I am not able to see what other plans are offered. Will not let me manage my plan online.

New Poster

Re: Cannot manage plan online

I tried several times to do the same and it will not let me as well. I am directed to a phone number to call and speak with a CSR, which I did. I asked why I could not look at other plans online and alter my plans....she told me it defaults to that screen so customers will have to call and speak to someone. I would much rather look at mleasure and decide my plan alterations myself.

 

Official Employee

Re: Cannot manage plan online

Hello @sab532. This a known issue our web team is working on getting fixed. Unfortunately, we do not have an ETR.

 

In the meantime, I can help you review your current plan and help you make any changes you need. If you'd like to discuss the details of your account further, please send me a private message and include your full name, service address, and account number so I can access your account.  



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New Poster

Re: Cannot manage plan online

This known issue is STILL an issue 3 monthes later.  I would suggest firing your current web team and hiring all new.  I work in the technology industry and this type of issue should not be that difficult to fix if you know what you are doing.  When I call the 1-877-680-7173 listed in the message, I hit 5 to add services 3 times and it keeps saying it does not recognize my request.  I am calling from an iPhone which is pretty common these days so there appears to be something wrong with that service recognizing the dtmf signal when a number is pressed as well.  All I want to do is see what options are available to me and compare to what I currently have and it is not getting off to a very good start.

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Official Employee

Re: Cannot manage plan online

Hello adamcantrill. We apologize our web team is still working on it. In the meantime, I can help you review the offers available to your account. Please reach out to me via private message and include your full name, service address, and account number so I can access your account.



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