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Cannot make move/transfer to my disconnected xfinity plan

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Cannot make move/transfer to my disconnected xfinity plan

Can't make change to my disconnected plan, after I disconnected it a few days back and was ensured that I can move my plan to a new address after disconnecting.
 
 
Team, please help.
Expert

Re: Cannot make move/transfer to my disconnected xfinity plan


@srishtijhanwar wrote:
Can't make change to my disconnected plan, after I disconnected it a few days back and was ensured that I can move my plan to a new address after disconnecting.
 
 
Team, please help.

Someone told you wrong.  You disconnected before moving, which means you have no account to move to your new address.  You'll need a new account and plan at your new address now.


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