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Cannot activate WiFi calling

Regular Visitor

Cannot activate WiFi calling

Good Morning,

I have not been able to activate my WiFi calling on my new Iphone 8 plus.  I ported my number over from Verizon last Friday and have not been able to activate the Wifi even after numerous calls to customer support. I should have the option to 'update emergency address' in my Wifi calling settings and I do not see that option.   I am seeing on some threads that it may be due to a line being suspended.  When I checked my verizon account my number is infact 'suspended' on their side. 

If this is infact the reason how do I resolve it?