My Xfinity incorrectly shows 2 accounts and 2 addresses. This is affecting my internet service since I am continuously redirected to activate my correct account.
The change of address was handled through the documented move/transfer process, but it evidently failed.
Almost 1 week ago I discussed this with a customer service representative who stated they would remove the old address and account. This did not happen.
Also, the site to schedule a customer service call is down (screenshot below).
I would love to help you out. Thank you for reaching out to our Community forums. I can help fix this issue. Can you please private message me your full name, service address old and new, and account number of new address?
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.