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Cancelling Cable TV But Keeping Internet

New Poster

Cancelling Cable TV But Keeping Internet

I would like to cancel my Comcast/Xfinity TV service, but keep my current Comcast Internet service.  I realize that after "unbundling" services that the Internet price will increase.  My question is, what are my options to make this change?  My schedule is pretty busy, and spending quite a bit of time on the phone to make it happen is going to be difficult for me.  I tried "chatting" with someone in billing this morning, but he said he wasn't authorized to help me with this.  Any suggestions would be greatly appreciated.  Thanks!

New Poster

Re: Cancelling Cable TV But Keeping Internet

If a Comcast Rep has the time, I’d appreciate some feedback on this. I’m really satisfied overall with the Comcast service I’ve had the last 6 1/2 years - I just need to find a way to lower the monthly cost that keeps rising each year. I’d like to find out more about downgrading to an Internet only option and what that might cost. Thanks!

New Poster

Re: Cancelling Cable TV But Keeping Internet

I must say, I'm disappointed.  I see Comcast Reps responding to just about everybody else's messages but mine, and I'm not sure why.  I've been a loyal Comcast customer for going on 7 years, but it seems my concerns aren't valued as being important enough.  Perhaps it's time for me to seriously consider switing to AT&T.  My loyalty is obviously not being reciprocated at all by Comcast.  

Official Employee

Re: Cancelling Cable TV But Keeping Internet

Hello, MarkHL! Welcome to the Xfinity Forums. 

We assist customers in the order their messages are received in our queue. Since this is a forum and not a chat, it may take longer to get a response from a representative so as to encourage conversation among our customers.

Regardless, I would be more than happy to take a look at the available promotions and see if we can find you a reasonably priced plan that better fits your needs.

Please send me a private message with your first and last name so I can assist. 

 

To send a private message, click my name "ComcastTambrey", then click "send a message".


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Official Employee

Re: Cancelling Cable TV But Keeping Internet

MarkHL, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get some help with your account, but if you still need assistance, please feel free to start a new thread. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!