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Cancelled service but internet still active

Regular Visitor

Cancelled service but internet still active

Hi,
I called in to cancel my internet service on 12/24 but my account is still showing as active. I was also told that an email would be sent to my personal email address and that still has now shown up. Can you please verify if my account is indeed cancelled?

Regards,
Official Employee

Re: Cancelled service but internet still active

Hello Kmtsai. I can review the account to ensure it is discounted, and check on why it is still showing active. Please send me a private message and include your full name, service address, and account number so I can access your account. 

Official Employee

Re: Cancelled service but internet still active

 

Kmtsai, I am glad that we were able to get your account closed for you. Have a great day. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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