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When our service contract expires in August 2018, we do not want to re-new the contract.   THANKS in advance.

Frequent Visitor

Re: Cancellation

It does not work this way. You have to call the month before I believe to cancel. Otherwise you will be billed regularly


Re: Cancellation

You can't close your account online. To close your account:


Drop off your equipment at any Comcast Service Center or XFINITY Store. Close your account and retain the receipt. Find a Comcast Service Center or XFINITY Store Location near you.


Comcast has teamed up with The UPS Store locations across the country to accept Comcast equipment returns. Simply bring your equipment with you to any The UPS Store location, and an associate will pack and ship your equipment back to Comcast. Visit to find The UPS Store locations near you. The UPS store will give you a receipt with a tracking number so that you can track the progress of your return on Please allow up to two weeks for the return to be processed on your account. Call Comcast 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489) and close your account.

I am not an employee.
Official Employee

Re: Cancellation

Hi, neuxtasee - You can follow the instructions provided by JoseM95 or nerdburg and you can also reach our team in August. We can set up a disco order for your account. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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