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Cancellation of the Xfinity internet account

New Poster

Cancellation of the Xfinity internet account

I cancelled my Xfinity internet account today. I am surprised that xfinity was not even bothered to try and retain a customer in spite of timely payments of bills. I am not sure if this is the right forum to mention this. Please direct me to a forum where probably I can mention this.

 

Is it not a norm for the customer service agent to transfer to a retention agent so that they can try and retain a customer. I was even open to downgrading the internet speed. That just shows arrogance and they should probably not say that they want to retain and customer is of most importance to them.

Official Employee

Re: Cancellation of the Xfinity internet account

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.