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Cancellation of service

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Cancellation of service

I had a balance on my account, the tech came and got the equipment and now I need to cancel my service so I can use my router on a different network. I am going to pay my balance but need my router off of this network.
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Expert

Re: Cancellation of service

If you own your own router/modem you can use it with whatever ISP you wish. Comcast isn't involved with that process. 


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Official Employee

Re: Cancellation of service

@williamk8652

 

The information provided by @Nerdburg is correct. If you still need assistance with the cancellation process, however, I can help with that. Just send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the name of the account holder if it's different than yours. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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