I have called Comcast Reps on 6/15/2018 to discontinue the Internet+Phone service (TV equipement+Modem returned on 6/26 ). As a matter of facts Comcast Reps can see from their System that the connection was already disconnected (he said that over the phone to us ). and he said it's "ok", he will take care of it.
However Comcast still sending to us a 'Bill' being charge for the whole month (Bill dated 6/26/18 for the period of 7/02-08/01). and we immediately call comcast again on 7/9/2018 and inform Comcast Reps why we are being charged for the service we never use. and the Comcast Reps was saying they will email to us about " a cancellation order form" via Email (I didn't know this before) for us to sign the form and email back to Comcast (which is we did on 7/18 -CR91919320). (This should have been prepared from the "First" Comcast Reps to follow up the case-Unfortunately it was delayed) .
Today I received another bill again (Dated 7/26/18 for the period of 8/02 - 9/01).
What am I supposed to do to fully terminate this Service once and for all. I am very stress with this issue unsettle.
Thank you for your assitance.
when you need one you can't find them.
no one seems to care to solve the issue - others who posted later date get priority from comcast.
Thank you for your respond.
today i chat with comcast cust.service to express my concern on the unsolved issue and unfortunately the comcast agent reps unable to solve it via chatting , and been advised to call to comcast "Solution Team" , so i did call again today.
The agent reps insist we still have to pay one extra month (base on the Termination of Service Signed via Email) NOT base on the equipment/modem returned date - bcos the service was still there (in their system) - it's not completely closing your account by returning the equipment.
Unfortunately the fIrst agent we talked on 6/15 - didn't mention any about the Letter of " Termination of Service " that guy only saying will take care of it. we thought it's completely terminate that day - but it didn't .
untill we receive the 2nd bill again and called, and the next agent reps prepare the email so called "Letter of Termination of Service" .
Long story shorts - this is a loophole in the system - but never get anyone attention. therefore it's easy for the next customer to get into this loophole and being rip off to pay for the service that they thought had been terminated. To all customer please be aware of this .
I still beleive there's a good SOUL employee in comcast company who's truly willing to help their customer.
Thank you for visiting the forums! Sorry to hear about your issues.
I've asked a Comcast employee to help you. You should expect a reply in this thread.