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Cancellation email received, but I did not cancel anything

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Cancellation email received, but I did not cancel anything

I received an email today saying that I cancelled my internet service and that my last day will be this Friday. I just set it up and got the router and modem running this morning and I do not want to cancel anything, nor did I request it. I tried calling and asking in the chat but nothing has given me answers. 

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Re: Cancellation email received, but I did not cancel anything

Same thing happened to me today. They had my old address in the message. I checked and it was an authentic xfinity message. Not scam. I wish someone from xfinity would address this.