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Cancellation Request I never ordered

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Cancellation Request I never ordered

I just received an alert from Xfinity that said I just cancelled my service today (subject: We received your cancellation request) but I never actually cancelled anything. Currently it's listed as a "pending order" under My Plan but I never ordered it in the first place. Today is the last day of service according to the email and I want to get this resolved before I'm disconnected for no reason.