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Canceling within 30 day window

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Canceling within 30 day window

I have returned all equipment and canceled service with in the 30 day window yet still showing a bill accumulating for this month. I have called customer service twice since my original cancelation and keep getting assured that the cancellation has gone through but I continue to see a bill coming due on my account. I don’t understand why customer service is unable to address this simple and straightforward request.
Official Employee

Re: Canceling within 30 day window

Hello Abby9. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with reviewing your account disconnection and billing details. To get started, please send me a private message and include your full name so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 
 


I am an Official Comcast Employee.
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Official Employee

Re: Canceling within 30 day window

Hello Abby9. We did not receive a response from you. This thread has been locked. If you still need assistance with the matter, feel free to reach out via private message. If you need help with something else, create a new post and our team would be more than happy to help you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!