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Canceling services

New Poster

Canceling services

I'm moving next week on Thursday and would like to cut off my serivces next week friday and do I have to turn my stuff in to someone ?

 

Expert

Re: Canceling services

To close your account:

 

Drop off your equipment at any Comcast Service Center or XFINITY Store. Close your account and retain the receipt. Find a Comcast Service Center or XFINITY Store Location near you.

 

Or

 

Comcast has teamed up with The UPS Store locations across the country to accept Comcast equipment returns. Simply bring your equipment with you to any The UPS Store location, and an associate will pack and ship your equipment back to Comcast. Visit www.theupsstore.com to find The UPS Store locations near you. The UPS store will give you a receipt with a tracking number so that you can track the progress of your return on UPS.com. Please allow up to two weeks for the return to be processed on your account. Call Comcast 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489) and close your account.


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New Poster

Re: Canceling services

Good afternoon,

I would like to cancel my services and i am not sure how to go about that.

Bronze Problem Solver

Re: Canceling services

See the post above yours for directions on how to cancel.

 

Official Employee

Re: Canceling services

Hello colonv20, I can also assist you from here. Do you need assistance with this? 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Canceling services

Can I cancel my tv service but keep internet? If so, how much is it?

Official Employee

Re: Canceling services

Hello, huntinwr. Thanks for reaching out to us on the forums. I know what it's like need to cut back on services. I can certainly look into this. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Canceling services

Hello, huntinwr. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!