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Cancel xfinity home security

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Cancel xfinity home security

I tried to cancel my home security service because i sold my home. Instead i was signed up for another 2 year contract and told it would cost hundereds of dollars to cancel. Why would i sign up for another 2 years when i sold my home? they wouldn't let me cancel so i put it on hold so that the payments would stop while i had time to find out how to get out of the contract that i dont' need. Now no one will help me because the account that i dont need is on hold. This is a decpetive practice that warrants a law suit if i dont get someone to listen to me and help me cancel the service soon. Who do i contact? i have called customer service and got nothing. 

Official Employee

Re: Cancel xfinity home security

Hello kkbrit, I am more than happy to address your billing/contract concerns for you here. To better assist you please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".


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Official Employee

Re: Cancel xfinity home security

Hi kkbrit, I don't see a private message or a reply back from you here so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!