Community Forum

Cancel service

New Poster

Cancel service

I'm looking to cancel service with Comcast, going with all internet only with another carrier. Much better deal.

Can I do this through here? I don't like calling in and having my arm twisted to stay, been there done that.

 

Silver Problem Solver

Re: Cancel service

Comcast will not allow you to cancel online.  Go to your local Comcast store to cancel and bring yor equipment to turn in. Get a receipt and keep it.

Expert

Re: Cancel service

To close your account:

 

Drop off your equipment at any Comcast Service Center or XFINITY Store. Close your account and retain the receipt. Find a Comcast Service Center or XFINITY Store Location near you.

 

Or

 

Comcast has teamed up with The UPS Store locations across the country to accept Comcast equipment returns. Simply bring your equipment with you to any The UPS Store location, and an associate will pack and ship your equipment back to Comcast. Visit www.theupsstore.com to find The UPS Store locations near you. The UPS store will give you a receipt with a tracking number so that you can track the progress of your return on UPS.com. Please allow up to two weeks for the return to be processed on your account. Call Comcast 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489) and close your account.


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.