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Cancel service

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Cancel service

Why must I be charged upgrade of my equipment when u Comcast is forcing me to change. Working people don't have time to stand in line at your only busy store in the area. Let me know want must done to cancel.

 

Official Employee

Re: Cancel service

Hello @Why12, thanks for reaching out to our Forums! It's upsetting to hear you feel this way and we definitely do not want to lose you as a customer. I would be more than happy to further look into this equipment upgrade concern and check for any available promotions that better fit your overall needs. Can you please send me a private message including the full name as it appears on the account and your full name if different?

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Cancel service

@Why12, I never received a private message from you or heard back from you on here, so I will be locking this thread. Please send me a private message if you still need assistance with your service or equipment concerns. Please create a new Public post for any new issues or concerns, we're here to help. Thank you and we appreciate you being the best part of Comcast. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!