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Cancel order

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Frequent Visitor

Cancel order

Edit: I was finally able to get to customer service. Hopefully, it's cancelled.

 

I would like to cancel my online order.  I was going through various options and clicked a wrong button. 

 

Thanks

Official Employee

Re: Cancel order

mroland_72 - 

 

Hello, thank you for reaching out here. I can help with this. Can you send me a PM with your first/last name? Thanks.

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Cancel order

I can't find a way to send you a private message.  No option to.

 

Thanks.

(Edited for providing Personal information Publicly)


@ComcastAlly wrote:

mroland_72 - 

 

Hello, thank you for reaching out here. I can help with this. Can you send me a PM with your first/last name? Thanks.

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


 

Official Employee

Re: Cancel order

Hi, I am reaching out to you on behalf of Ally! To keep yourself and your account secure, please avoid posting personal information in public posts, thanks. Can you please make sure you have the most recent flash update on your device and try again? If you continue to have issues, feel free to access this link, which will provide more assistance with private messages. Please let me know if you are still unable to send a Private Message, thanks. 

 

To send me a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Cancel order

I've looked everywhere. Maybe bacause I have only a few posts?  Anyway,  I think I have this problem taken care of. I did start a new topic with another problem though.

 

Thanks


@ComcastAmira wrote:

Hi, I am reaching out to you on behalf of Ally! To keep yourself and your account secure, please avoid posting personal information in public posts, thanks. Can you please make sure you have the most recent flash update on your device and try again? If you continue to have issues, feel free to access this link, which will provide more assistance with private messages. Please let me know if you are still unable to send a Private Message, thanks. 

 

To send me a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side.


 

Official Employee

Re: Cancel order

I am happy to hear the problem has been taken care of! I will respond to your other thread to assist, thanks. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!