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Cancel an unwatched movie

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Cancel an unwatched movie

We ordered a movie tonight and stopped it as soon as we realized we had ordered the wrong movie. Can we apply to have the movie charge refunded? Thanks, johnson1624
Gold Problem Solver

Re: Cancel an unwatched movie

If an employee doesn't help you here, contact one of their Billing reps and have them reverse the charge. Call them at the phone number on your bill or 1-800-Comcast, chat with them using the "Billing" option at https://support.xfinity.com/chat, or visit a Service Center or Xfinity Store if one is nearby (check locations and hours at https://www.xfinity.com/support/service-center-locations/).

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/how-to-block-purchase-of-pay-per-view and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.

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Official Employee

Re: Cancel an unwatched movie

Hi, Arsea! I can definitely refund your money for the movie. Could you please send me a private message and include your full name, the account holder's name as it's listed on the billing statement? Click on my name ComcastElla, then click Send a message.  


I am an Official Comcast Employee.
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