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Cancel a movie purchase

New Poster

Cancel a movie purchase

My son accidentally purchased Green Book twice. I would like to cancel these purchases.
Gold Problem Solver

Re: Cancel a movie purchase

If an employee doesn't help you here in the Forums, contact one of their Billing reps and ask them to issue a credit. Call them at the phone number on your bill or 1-800-Comcast, chat with them using the "Billing" option at https://support.xfinity.com/chat, or visit a Service Center or Xfinity Store if one is nearby (check locations and hours at https://www.xfinity.com/support/service-center-locations/).

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/how-to-block-purchase-of-pay-per-view and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.

Official Employee

Re: Cancel a movie purchase

 

Hello bh10, the information that (BruceW) shared is a good place to start when trying to resolve this on your own but don't worry there is no need to go any further I am here to help. For further assistance please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".


I am an Official Comcast Employee.
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Official Employee

Re: Cancel a movie purchase

Hi bh10, I don't see a private message or a reply back from you here so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!