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Cancel XFinity Internet but keep Xfinity mobile

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New Poster

Cancel XFinity Internet but keep Xfinity mobile

Hello, I have to cancel my XFinity internet since my new place has Internet already, but wondering what happens to my Xfinity mobile as the main pre-condition is to own a Xfinity Internet to be eligible for getting a line. Let me know how it works in this situation.

Official Employee

Re: Cancel XFinity Internet but keep Xfinity mobile

 

Bhakee, if you cancel your internet service you can retain your XFINITY Mobile service. However, a $10 line access fee will begin to apply to each active line of service moving forward. 


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New Poster

Re: Cancel XFinity Internet but keep Xfinity mobile

Can’t upgrade and can’t add a line
New Poster

Re: Cancel XFinity Internet but keep Xfinity mobile

Cancel both internet and mobile
Expert

Re: Cancel XFinity Internet but keep Xfinity mobile


@Mosesverralls10 wrote:
Cancel both internet and mobile

You can't do that from here.  If you're cancelling your account totally you will need to call in.  


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Cancel XFinity Internet but keep Xfinity mobile


@Mosesverralls10  wrote:
Cancel both internet and mobile
@Again wrote:
You can't do that from here.  If you're cancelling your account totally you will need to call in.  

 

 

@Again  I think they were suggesting for the OP,

 

Also,

@ComcastKenF 

According to [THIS] page, It says it's $20, not $10.
I'm guessing one of these prices is outdated?

 

New Poster

Re: Cancel XFinity Internet but keep Xfinity mobile

The fee has increased! It’s currently $20/month as of now (September 2019)