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Cancel Service

New Poster

Cancel Service

I need to cancel servie today.  What do I need to do?


Re: Cancel Service

To close your account:


Drop off your equipment at any Comcast Service Center or XFINITY Store. Close your account and retain the receipt. Find a Comcast Service Center or XFINITY Store Location near you.




Comcast has teamed up with The UPS Store locations across the country to accept Comcast equipment returns. Simply bring your equipment with you to any The UPS Store location, and an associate will pack and ship your equipment back to Comcast. Visit to find The UPS Store locations near you. The UPS store will give you a receipt with a tracking number so that you can track the progress of your return on Please allow up to two weeks for the return to be processed on your account. Call Comcast 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489) and close your account.

I am a volunteer Expert/Moderator, not an employee.

Silver Problem Solver

Re: Cancel Service

Take all your equipment to your local Comcast store and turn it in. Get a receipt and keep it.

Official Employee

Re: Cancel Service

Hello phillyguy1869, were you able to get this done?