Can't upgrade or manage my plan online
I cannot update or manage my plan online. When I try to upgrade/manage/view my plan online I get the following message: We're sorry, it looks like you'll need some help completing your order. Contact us at 1-877-680-7173. I don't want to do it by phone, I want to do it online! I don't have time to be waiting on the phone and don't want to feel pressured on the phone when seeing if there is new deals.
The Manage Plan button is a scam to get you to talk to a sales person. I never worked for me, since I signed up 11 months ago. Nobody is working to fix this, and, clearly, they don't care.