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Can't transfer my internet to new apartment MOVING

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Can't transfer my internet to new apartment MOVING

I am moving at the beginning of May and when I try to input in my information, I get the following screen. They also can't call me because my phone number is associated with two accounts (my family's house and my apartment). Can someone still call me from the number I have associated? The chat isn't working right now. I need help to ensure I set up the move. Replies from Xfinity proper are preferred.