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Can't shop internet speed upgrades through Xfinity portal

New Poster

Can't shop internet speed upgrades through Xfinity portal

I'm trying to look at internet offers to upgrade my account but I'm directed to a page that states:

 

We’re sorry,it looks like you'll need some help completing your order.

Contact us at 1-877-680-7173.

 

I don't want to have to call customer support to be check these offers.  The offers page used to work just fine, why doesn't it anymore?

Official Employee

Re: Can't shop internet speed upgrades through Xfinity portal

alkalinearmies, thank you for reaching out here on the forums. 

 

To view the deals available in your area, we do recommend speaking to a customer service specialist. I would be more than happy to review what options are available with you here. Please send me a PM with your first and last name to get started. 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


I am an Official Comcast Employee.
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New Poster

Re: Can't shop internet speed upgrades through Xfinity portal

Sent PM
Official Employee

Re: Can't shop internet speed upgrades through Xfinity portal

alkalinearmies, thanks so much! I look forward to hearing back from you there. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!