Community Forum

Can't remove phone number

Regular Visitor

Can't remove phone number

When I moved and transferred service, they created a new account, my old account still has an active email which has my phone attached. Because of this I cannot add my phone as a 2 step verification to the current account.

 

When I try to remove the phone from the old account it gives me an error every time:

Error: SH400.21 Logged in user or user to be modified is invalid or blank.

Highlighted
Official Employee

Re: Can't remove phone number

Hello sthompson79. We appreciate you visiting and posting on our Forums. I can assist with getting your account user access and associated phone numbers issue sorted out. Please send me a private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Can't remove phone number

Hi sthompson79, glad we were able to get this issue resolved for you. Thank you for creating the post, and thank you for using the Forums! This post has now been locked. Please don't hesitate to send a private message if you need any further help, or create a new post if you need assistance with anything else.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!