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Can't register Mobile Number and not getting an add-on that I'm billed for

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Regular Visitor

Can't register Mobile Number and not getting an add-on that I'm billed for

Hello,

 

I haven't been able to reach anyone by phone so I'm reaching out for help here.

On this page, https://customer.xfinity.com/users/me/mobile-phone/edit

Everytime I try to register my number it tells that "This phone number is already associated with an Xfinity account". Any other account should have been closed.

 

Also, I added the Anime Network to my package. I got  partially billed for it last billing cycle and billed fully for it this billing cycle and I cannot access it.

 

Can someone help me here?