I have tried multiple times over the last month to speak with someone at Comcast about my bill. The online service does not address my question, nor does the automated phone service. There is no longer an option to speak with an actual person...which is what I need to do. Can someone from Comcast please contact me? I've tried directly contacting @ComcastChe as I see that agent responded to a similar thread recently, but there is no option on his/her website to send a private message. Please help.
Hi, CharlotteB2. Thank you for bringing this to my attention! I can absolutely continue to work with you via PM to address your needs regarding the bill. Please respond to my PM and we can continue. Appreciate you hanging in there until we were able to get to you today. Talk to you soon.