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Can't order xFi Pods on-line?

New Poster

Can't order xFi Pods on-line?

I add the 6 pack of xFi pods to my cart and I get a screen that says 'checking on pricing', then I get a screen thats says that I have Netflix on my account and need to call 1-800-xfinity.  I called and they stated that the website is incorrect, Netflix has nothing to do with the pods, and I need to go to a Comcast store to buy them since they can't handle take any orders from the 800 number.

Expert

Re: Can't order xFi Pods on-line?

Thank you for visiting the forums! 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Can't order xFi Pods on-line?

Hi @Stevomac

 

Sorry for the experience you're having. I can help by providing you the contact number you will need to reach out to to complete your order. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. Once you initiate the message, I can provide the number. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Can't order xFi Pods on-line?

That worked! Thank you!
Official Employee

Re: Can't order xFi Pods on-line?

You're welcome. I'm happy to hear that helped @Stevomac! Let us know if you need anything else. We'd be happy to help.

 

For others who may run into this problem, feel free to contact me in a private message as well. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!