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Can't order free Xfi Pods

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New Poster

Can't order free Xfi Pods

I upgraded to Xfi Advantage a few weeks ago and today received an email telling me my wifi assessment was completed and that they determined I was entitled for 3 free Xfi pods, since the wifi connection has been poor and my home is three stories.

 

When I click the link to get the pods for free that I received in the email, I'm redirected to the Xfi pods page, I click on "Get Pods" and then redirected again. The page shows some loading and text like "Adding to your plan", etc. After a few seconds, it redirects once more and shows a page that says "It looks like this product isn't available for you to purchase right now. Please check back again soon" or something similar to that. I've spoken to a specialist who says I have to order the pods from the link but every time I click the link I get the same error message. They say the only way to get the pods is via the link, which doesn't work. What am I supposed to do here?

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Frequent Visitor

Re: Can't order free Xfi Pods

same issue and a few others have it too. no one from comcast seems to be able to help us with this. guess they are 'free' but not available - I shouldnt be surprised I guess. 

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Frequent Visitor

Re: Can't order free Xfi Pods

Same here. Unbelievable how incompetent Comcast can be.

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Frequent Visitor

Re: Can't order free Xfi Pods

Just go into a xfinity store and tell them you need help ordering them. That’s what i did and they helped me out no questions asked.
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Frequent Visitor

Re: Can't order free Xfi Pods

I've been to two stores and they both said they couldn't help.

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Frequent Visitor

Re: Can't order free Xfi Pods

Horrible.
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Frequent Visitor

Re: Can't order free Xfi Pods

I finally reached someone who was willing to help. I did it via the Support Chat, which I've done before without success, so this time was a fortunate "accident" I guess.

 

I make it clear how frustrating it's been, talking to multiple people by phone (some of whom simply said, "sorry, I wasn't trained on this"), chatting with multiple people on their chat lines, and visiting two different Xfinity stores -- all of which resulted in nothing but wasted time and higher blood pressure.

 

The person I just finished chatting with knew who to escalate the problem to, and within a few minutes confirmed my order with a specific reference number. Now I'm not going to get too excited until they show up at my front door, but this is encouraging.

 

My recommendation is to engage via chat, be specific about the error message and error number. Obviously not every chat agent is able or willing to help. Another tip - try doing this end the end of normal business hours (for me that was about 5:30 pm). The chat service isn't as busy then as it is during the daytime, but you also can't wait until later evening because the folks they have to escalate to will have gone home (ask me how I know this).

 

Good luck (to you, and to me, hoping I actually get them).