Community Forum

Can't order Gigabit service & TV?

Regular Visitor

Can't order Gigabit service & TV?

Having spent a couple of hours researching pricing between Comcast and ATT, it looked like Comcast service would be significanly more cost effective than what i'm currently paying.  I even called and had a representative confirm packages and pricing as well as the costs for leased equipment.


Today, 45 minutes into a call, I find out I cannot order 1000MB service and TV service without being forced into a "double play" package - which brought the all in cost up from $176 / month to $215 / month - or $468 / year. 


What gives with this?  How do I order two discrete services at the prices reflected online?




Official Employee

Re: Can't order Gigabit service & TV?

Hello tickell. I can't be certain the offer(s) you have seen can be combined, However, I can assist with going over your service upgrade options. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.