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Can’t manage my account on line

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Can’t manage my account on line

I have had Comcast for a few months. Whenever I try to manage my account from any device, I always get a message box that says”hello you’re a Netflix customer call xfinityfor assistance. I can see my bill , but I can’t do a simple thing like manage channels. I finally called, and the poor guy spoke such broken English that we could hardly communicate. He did say he’d pass it on to tech support and it would be fixed . I did a live chat finally and got the same answer. Of course it is still the same. Any answers would sure be appreciated 

Official Employee

Re: Can’t manage my account on line


Hello Valferber, I am more than happy to assist you with getting access to your online services. To better assist you, please send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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