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Can't log into my account

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Can't log into my account

I signed up for Xfinity over a week ago.  It was installed today.  I have tried numerous times to log in to view my account and always get the same messages:

We are having some trouble connecting to My Account

Then it tells me to try again later.  I have cleared the history, cache, etc. and tried logging in on a different browser...both firefox and chrome.  Please let me know what I need to do to be able to access my online account.

Official Employee

Re: Can't log into my account

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with your services? To send a private message click on my name, then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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