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Can't get through to change my plan

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Can't get through to change my plan

I've tried calling and using the online chats and I get nowhere. I need to change my plan because my bill jumped to double this month out of nowhere and I can't get through on the phone to a support agent every time I try I get a busy signal and that's it. I cant even schedule a call back. I'm very upset because 60 a month is a huge jump from 30 a month for basic internet. And I can't even get it changed.