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Can’t get orange cable buried-SAFETY HAZARD

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Can’t get orange cable buried-SAFETY HAZARD

We had service connected a month ago and were told orange cable would be buried in a week. Nobody came so we called and were “ticket was never put in”. So they said someone would be out in a week but nothing again so we called and told again “no order was put it”. Seriously?! So they said someone would be out in 3-7 days but the orange cable is still there. We have had multiple people trip over the line they left out and are liable for. Just now I called customer service and lady who answered tried to say she knew how I felt because they did the same thing to her and she had to wait 3 days. 3 days vs. one month is definitely not the same!!! I had to repeatedly state I wanted to talk to a supervisor. Finally I got one and told him the month long service issue and that multiple people have tripped over the exposed line and it was a huge safety hazard. He was no help and just said they “should be here by the 17th”. Customer service is a nightmare and this is inexcusable.
Expert

Re: Can’t get orange cable buried-SAFETY HAZARD


@Cmsonnier wrote:
We had service connected a month ago and were told orange cable would be buried in a week. Nobody came so we called and were “ticket was never put in”. So they said someone would be out in a week but nothing again so we called and told again “no order was put it”. Seriously?! So they said someone would be out in 3-7 days but the orange cable is still there. We have had multiple people trip over the line they left out and are liable for. Just now I called customer service and lady who answered tried to say she knew how I felt because they did the same thing to her and she had to wait 3 days. 3 days vs. one month is definitely not the same!!! I had to repeatedly state I wanted to talk to a supervisor. Finally I got one and told him the month long service issue and that multiple people have tripped over the exposed line and it was a huge safety hazard. He was no help and just said they “should be here by the 17th”. Customer service is a nightmare and this is inexcusable.

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Official Employee

Re: Can’t get orange cable buried-SAFETY HAZARD

Hi Cmsonnier, thank you for reaching out here and I apologize for your experiences trying to get your cable buried, thats definitely not a experience we want for our customers.  We would like to help review any open notes and ticket on the account with you, please send us a private message with your full name to begin.

 

Thank you


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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