I'm just need to talk to a real human, but that seems almost impossible. Early saturday morning I called 800 COMCAST. After listening to 2 minutes of unneeded information about how Comcast is dealing with Covid, I got voice prompts suggesting I manage my account online or phone app. When I finally got the system to accept that I wanted to talked to a human, the voice system wants to narrow down the subject for discussion. None of the areas was applicable for me and there was no "other" option. I press the 0 on m phone about a hundred times, after a minute or so of hearing confused automated responses, a human finally answered. At this point I was so annoyed it was difficult to be civil with the agent. Comcast, fix you process. I can sit on hold, but I don't want to deal with stupid automated response systems.
OMG Im in the same boat. I just want to talk to an agent about getting some fees waved and it keeps forcing me on this dumb 'modem reset' loop. Looks like the only way to get a hold of someone is to just stop paying.