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Can't get a hold of anybody about transferring plan to another state

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Can't get a hold of anybody about transferring plan to another state

I am in the process of moving and I am wanting to move my service to my new location but for some reason there is "Order in the works" for the 23rd? I never set up anything for the 23rd and I am moving in the next 3 days and need internet access when I reach my destination.