Community Forum

Can't get Xfinity CHAT to load chat session page 3/14/2020 and 3/15/2020

Highlighted
New Poster

Can't get Xfinity CHAT to load chat session page 3/14/2020 and 3/15/2020

Using latest Windows, Chrome. Have stopped all anti-ad, anti-virus software.  When asking Xfinity Assistant for 'representative', selecting 'Billing' and 'start chat', a separate chat sesion window opens (https://chat2.xfinity.com/system/templates/chat/comcast/index.html?entryPointId=1006&templateName=co...)

However, the session page is blank and no chat agent starts the session.

Have used different browsers, closed/opened new Xfinity pages, still have the same issue.

Highlighted
Diamond Problem Solver

Re: Can't get Xfinity CHAT to load chat session page 3/14/2020 and 3/15/2020

Post your question and you can get assistance here

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Official Employee

Re: Can't get Xfinity CHAT to load chat session page 3/14/2020 and 3/15/2020

Hi @KikiSRQ

 

Thanks for using the Xfinity Forums We'd be happy to help address any concerns you may be having. If you still need help, can you please post your question and we can help to the best of our ability. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!