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Can't find friend's address

New Poster

Can't find friend's address

Hi, I'm an existing customer and one of my friends just moved in near me. He's trying to sign up for Xfinity internet service, but for some reason, even though we live in the same complex, the system can't find his unit. Can we get his unit number added to your database somehow?

Expert

Re: Can't find friend's address


An_Okay_DM wrote:

Hi, I'm an existing customer and one of my friends just moved in near me. He's trying to sign up for Xfinity internet service, but for some reason, even though we live in the same complex, the system can't find his unit. Can we get his unit number added to your database somehow?


He needs to call Comcast 1-800-COMCAST



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Can't find friend's address

Hi An_Okay_DM,  thank you for reaching out here on the Xfinity forums. What Again stated above is correct and your friend would need to reach out to us directly.  If you have any questions please let us know.

 

Thank you