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Can't do digital return for rented gateway.

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New Poster

Can't do digital return for rented gateway.

Purchased my own Modem to replace my rented gateway and when I go to begin the Digital Return Process, it shows I have 2 Gateways, one inactive, but both are ineligible for return. Says "Purchased equipment cannot be returned". My Xfinity store is closed due to Corona.
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New Poster

Re: Can't do digital return for rented gateway.

Same thing happened to me.  Can't get through to a real person at Comcast.  Did you ever figure out how to return the modem?

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New Poster

Re: Can't do digital return for rented gateway.

No, not yet. I'm going to try and call again tomorrow