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Can't choose self-install for upcoming move

New Poster

Can't choose self-install for upcoming move

I'm moving next week. The Xfinity page for moves is saying that I can keep the same service, but it's not giving me the option to install it myself. I installed it myself when I started service at my current location. I would rather not pay $40 for a technician. Is there any way I can schedule a transfer of service online with the self-install option? Thank you.
Valued Contributor

Re: Can't choose self-install for upcoming move

How much do you know about the new address? It may not be self install eligible. Call 877 338 7017 to setup your move, if it is eligible, they would be the ones to setup the self move. (that is movers edge #)
Official Employee

Re: Can't choose self-install for upcoming move

Hello vrnbu. If you haven't yet called in, I can help review your location eligibility for Self Install. To get started, please send me a private message and include your full name and account primary phone number so I can assist you.