Community Forum

Can't choose self-install for move

Frequent Visitor

Can't choose self-install for move

I'm moving to a nearby apartment complex already wired for Comcast,and Im not getting the option to self install only to schedule professional installation.

I can/have done the install myself on previous occasions but there is no option to do the self install.

 

Official Employee

Re: Can't choose self-install for move

Hi mad876max, it is possible that the apartment hasn't been serviced longer than 6 months and would need a tech visit.   I can review the install/self install kit options at this address from my side, please send me a private message with your full name to begin.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Can't choose self-install for move

Ok I sent it to your inbox.

Official Employee

Re: Can't choose self-install for move

Hi mad876max, I have responded to your private message.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: Can't choose self-install for move

Hi mad876max, thank you for working with me through private message and please reach back out if you need assistance in the future.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!