Community Forum

Can’t change/manage my services online

Regular Visitor

Can’t change/manage my services online

I would like to manage my plan online but I get this error instead: 

 

We're sorry, it looks like you'll need some help completing your order.

Please call us at 1-877-680-7173 and we can help.

 

Can someone please help me fix this? Thanks. 

Expert

Re: Can’t change/manage my services online

It's a known issue. Would you like an employee to help you here on the forums?


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Regular Visitor

Re: Can’t change/manage my services online

Yes please that would be great!

Expert

Re: Can’t change/manage my services online

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Can’t change/manage my services online

Hi Maestro767, I can assist going over current promotions with you. Please send me a private message with your account information (your name, address and account number).

 

Thank you