Community Forum

Can't afford a bill increase, have to cancel service

Highlighted
New Poster

Can't afford a bill increase, have to cancel service

I have been out of the states for more than 3 months, longer than expected because of the overall virus situation. This month my bill increases a lot only to make it worse for me. I don't know when I will be able to make it back to the states, so have it have in canceled.

I tried to call customer service but was always put on hold, and the international dialing charges me $2/min. Can somebody help out, please? 

Highlighted
Expert

Re: Can't afford a bill increase, have to cancel service

@chainchan 

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy. You can read about our PM Policy here.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!