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Can't Manage Plan Online

New Poster

Can't Manage Plan Online

I am trying to see what my options are to lower my monthly bill as $240 a month is becoming too much.  However, every time I click on manage my plan I get this message:

 

We're sorry, it looks like you'll need some help completing your order.

Please call us at 1-877-680-7173 and we can help.

 

How can I see what options are available and what I can possibly change to lower my monthly bill?  


Thank you.

Bronze Problem Solver
New Poster

Re: Can't Manage Plan Online

ACCESS DENIED.  Nice link.  Doesn't work.  Terrible.  I don't want to pick up the phone and talk to anyone...I want resolution now.  AT&T is at my door offering a very low fixed rate.  It's a shame that Xfinity will not allow me to even look at my plan in my own account.

 

Bronze Problem Solver

Re: Can't Manage Plan Online

Yeah, they've been moving things around since I made that post back in January.  Here's the new location:  http://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Can-t-manage-your-account-online-Get...

Official Employee

Re: Can't Manage Plan Online

@PNDeYoung

 

I can help look into new packages that are available to you. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 

 

To send a private message click on my name "ComcastChe", then click private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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